Terms and Conditions

No Refunds or Exchanges

There are NO refunds or exchanges for any purchases.

Show Gallery Expiration

Your show gallery will expire the Friday after your show at 11:59 PM. This has been mentioned on banners, flyers, at the show, and on social media.

Privacy Policy

Please read our privacy policy here.

Choosing Your Photos

  • Check ALL folders for the divisions and classes you competed in.

  • This includes both pre-judging and finals.

  • Even if you only did your routine once, you were photographed in ALL classes you competed in.

  • Photos are arranged in the order of the show.

  • If your class was combined with another, all those photos will be in one folder. Example: If Men’s Physique Masters 35 and 40 were compared together, all their photos will be in the same folder.

Checking Your Photos

  • Zoom in and double-check your images before selecting them.

  • We are NOT responsible for unposed shots, closed eyes, or other factors out of our control. Hold your poses for the camera!

  • We are NOT responsible for poor lighting conditions.

  • We are NOT responsible for your tan, hair, or makeup on stage.

Photo Editing and Retouching

  • We do NOT edit or Photoshop images before uploading them to the gallery.

  • If you want a photo retouched, contact us through our website for pricing.

What We Capture

  • We are only required to photograph your straight-on poses.

  • Any other shots we capture are bonus shots and not guaranteed.

  • We do not guarantee that every individual is in every shot.

Videos

  • Videos include only individual posing routines.

  • We do NOT provide comparison or awards videos for privacy reasons.

  • Your video will be sent within 10 business days after your show.

  • Solo videos start going out on Thursday after your show.

  • Not Guarantee for music to be capture with your video because of copyrighted laws.

Packages and Image Selection

  • Packages are clearly explained on our website and in the galleries.

  • No changes or substitutions are allowed.

  • Make sure to select the correct/favorite images—NO substitutions allowed!

  • Packages cannot be combined with other competitors or shows. Any combined packages will result in losing rights to your solo video presentation.

Gallery Expiration

  • The stage shots gallery link will expire one week after the show (Friday at 11:59 PM).

  • All images are provided in social media file sizes only.

Media Use

  • ALL media is for personal use only.

  • Not for commercial use unless you purchase a commercial license.

  • To use photos/videos for commercial purposes, contact us to buy a commercial license.

Payment and Delivery

  • Your credit card charge will appear from FitXImagery.com.

  • Check your junk, spam, and promotional folders for your media delivery.

Mini-Sessions and Empower Sessions

  • Session deposits are non-refundable.

  • Initial payment covers the session fee and, in some cases, is applied toward photo purchases.

  • After your session, you select your images.

  • If you do not purchase images immediately, they will be deleted, and you will lose the session fee.

  • Purchased photos are immediately sent via AirDrop or email.

  • All sessions have photo packages available.

  • If you miss your session time slot, we cannot guarantee rescheduling, and you will forfeit your deposit.

Limitation of Liability for Loss of Media

While FitX Imagery takes every precaution to safeguard all images, videos, and related files, we cannot guarantee against unforeseen events that may result in loss, damage, or corruption of media. These events may include, but are not limited to, technical malfunctions, equipment failure, theft, fire, natural disasters, acts of God, or other circumstances beyond our control.

By hiring FitX Imagery, the client acknowledges and agrees that FitX Imagery, its employees, contractors, and affiliates shall not be held liable for any loss or damage to photographic or video materials due to causes beyond our reasonable control. In the unlikely event of total loss of media, FitX Imagery's liability is limited solely to a refund of any payments received for the affected services.

FitX Imagery strongly recommends that clients create backup copies of all delivered files and store them securely, as we are not responsible for maintaining permanent archives of your media.